Tech4Students School FAQs

Question 1

What problem are you solving for schools?

Accepted Answer

We remove the complexity of BYOD and school-owned fleets by providing standardised, education‑grade laptops with a subscription model that eases IT workload, budgets, and lifecycle management while ensuring fast repairs and student continuity.

Question 2

Are there additional or hidden costs?

Accepted Answer

The package is designed to be transparent. Schools can choose outright purchase, parent agreements, or direct‑billing arrangements, including hybrid models; pricing reflects the selected approach and is agreed in advance.

Question 3

How are devices repaired?

Accepted Answer

After basic checks, the school or parent logs a ticket; we collect, repair, and return devices to school or home addresses in Qatar, including during holidays.

Question 4

Do you supply loan devices?

Accepted Answer

Yes. For every 100 active rentals we permanently allocate three loan devices at the school for immediate continuity.

Question 5

What technical support is available?

Accepted Answer

Schools get access to our support team and ticket portal for hardware/software related to the scheme; through partners we can also extend support beyond supplied devices.

Question 6

Who owns the laptop during a payment term?

Accepted Answer

Outright purchases transfer ownership to the buyer. For payment plans, ownership remains with us until the term ends, after which it transfers at no additional cost in place of the deposit.

Question 7

How many devices can be ordered?

Accepted Answer

Parent agreements are limited to one device per child. For direct school agreements, volumes follow the contracted terms.

Question 8

What happens if parents stop paying?

Accepted Answer

We run a three‑month resolution process with the family. If unresolved, we may request the device’s return and invoice the remaining amount; we coordinate with the school before any collection and explore alternatives first.

Question 9

Do you offer bulk hires for staff or trolleys?

Accepted Answer

Yes—via a school agreement where the institution rents its fleet. Devices are maintained and insured under student‑like terms; early termination is not available and invoicing is typically annual in advance.

Question 10

What if an employee leaves?

Accepted Answer

We collect, refurbish, and return the device for re‑issue under the existing agreement at no additional cost.

Question 11

Can you enrol devices directly into our MDM?

Accepted Answer

Yes. We can deliver ready‑to‑use devices or enrol into your MDM (e.g., Intune, JAMF, Meraki) given appropriate access—even ship directly to homes in exceptional cases.

Question 12

Can you install school‑specific software before shipping?

Accepted Answer

Yes—install provided software and licenses pre‑delivery, or help you push apps/configs via your MDM.

Question 13

How do parents order devices and accessories?

Accepted Answer

We create a school web shop for ordering and management. Beyond content collaboration and parent comms, there’s no added load on the school.

Question 14

Do you provide accidental damage and theft insurance?

Accepted Answer

Yes. Packages include comprehensive insurance; school agreements can be tailored to institutional requirements.

تقليل تعقيدات BYOD وتحرير ميزانيات تكنولوجيا المعلومات.

توقف عن مشكلة إحضار أجهزتك الخاصة (BYOD) واسترد ميزانية تكنولوجيا المعلومات الخاصة بك

لماذا الشراكة مع تِك للطلاب

دعم حقيقي في الموقع وعن بُعد

حلول مصممة خصيصًا لأي نطاق

يغطي جميع الأجهزة - الأجهزة الشخصية، والمملوكة للموظفين والمدرسة

الإثراء المتوافق مع المنهج الدراسي

فوائد للمدارس